Launch day, step by step.
Two small jobs on your side: point your web address at your new site, and forward the calls you miss to your Frontbay Line. Each takes about 10 minutes, and we can do both with you.
Connect your web address
Easiest: let us do it. Most domain companies let you give us access without sharing your password. GoDaddy calls it Delegate Access, Namecheap calls it Share Access, and Cloudflare lets you add a member. Invite the email in your portal, and we handle it on launch day. You can remove our access right after.
Your email is safe. We only change the records for your website. We never touch the records that run your email (called MX records), so your email keeps working exactly as before.
Before launch day, tell us about: any online booking tool, forms or chat widgets on your current site, and whether your email runs through Google Workspace or Microsoft 365. We'll make sure nothing you rely on disappears.
Doing it yourself
On launch day your portal shows two values made for your site: a CNAME target and a TXT verification record. Copy them exactly as shown. Then:
- Log in where you bought your domain and open its DNS settings (see the table below).
- Add the TXT record we give you. It proves the domain is yours.
- Add a CNAME record with the name
wwwpointing to the target we give you. If awwwrecord already exists, edit it instead of adding a second one. - Point the bare address (without www) using the row for your company below.
- Tell us in your portal. The lock icon (HTTPS) usually appears within an hour, sometimes up to a day while the internet catches up.
- Old page addresses from your previous site automatically land on your new home page, so old links and Google results don't hit an error.
| Where you bought it | Where DNS is | The bare address (no www) |
|---|---|---|
| GoDaddy | My Products → Domains → your domain → DNS | GoDaddy can't point the bare address directly. Use DNS → Forwarding → forward to https://www.yourshop.com, type 301 (permanent). |
| Namecheap | Domain List → Manage → Advanced DNS | Add an ALIAS record with host @ and the same target as www. Delete any old A or URL Redirect record for @ first. |
| Cloudflare | Your site → DNS → Records | Add a CNAME with name @ (Cloudflare handles it automatically). If you proxy it (orange cloud), set SSL/TLS to Full. |
| Squarespace (incl. old Google Domains) | Domains → your domain → DNS → DNS Settings → Custom Records | Easiest: Domain Forwarding → add a rule from @ to https://www.yourshop.com, 301, with SSL on. Tell us before you try an ALIAS record; it needs DNSSEC turned off. |
| Porkbun | Domain Management → Details → DNS Records | Add an ALIAS record with the host left blank and the same target as www. |
| Wix | Domains → Domain Actions → Manage DNS Records | Wix doesn't make the bare address easy. Let us handle this one with you: send us a message and we'll set it up together. |
| Anyone else | Look for "DNS", "Zone" or "Advanced DNS" | Look for ALIAS, ANAME or "CNAME flattening". If there isn't one, forward the bare address to the www address. |
Don't want to change your domain at all? We can send you your site as a single file for your current web host, or you can keep your old site and link to your new quote page. Ask in your portal.
Forward your calls
You keep your number. You just tell your phone company: "if I don't answer, send the call to my Frontbay Line." Your Frontbay Line number is in your portal.
What we recommend: forward only the calls you miss, and leave it on. During the day you answer as usual, and anything you can't pick up goes to your line. After hours nobody answers, so it all goes to your line automatically. There's nothing to switch on and off each night.
Cell phones: dial the code, then press Call
Replace NUMBER with your 10-digit Frontbay Line number, no dashes.
| Carrier | Forward calls you miss | Turn it off |
|---|---|---|
| Verizon | *71NUMBER | *73 |
| AT&T | **004*NUMBER# | ##004# |
| T-Mobile | **004*NUMBER# | ##004# |
| Other carriers (Cricket, Metro, Visible, Mint…) | Usually the same as the network they use (Verizon, AT&T or T-Mobile). Search "no answer call forwarding" on their help site. | Same page |
- Forwarded calls use your plan's minutes like any other call. Most plans are unlimited.
- With forwarding on, calls you miss go to your Frontbay Line instead of your voicemail.
- On AT&T and T-Mobile you can give yourself more rings before it forwards:
**61*NUMBER**30#waits about 30 seconds (use 15, 20 or 25 for less). - iPhone's Settings → Phone → Call Forwarding forwards every call, not just missed ones. Use the codes above instead.
- If a code doesn't work, call your carrier and say: "I want no-answer call forwarding to this number." It's a standard feature.
Shop landlines and business phone apps
| Service | How |
|---|---|
| Comcast Business | Business Voice / VoiceEdge portal or the Comcast Business app → Call Forwarding. Comcast's steps |
| Spectrum Business | Voice Manager → Call Forwarding → "No Answer". Spectrum's steps |
| RingCentral | App or Admin Portal → call handling rules. It can also forward only after hours on a schedule. RingCentral's steps |
| Google Voice | Only forwards to numbers linked to your account, so it isn't a good fit. Ask us and we'll suggest the best setup. |
| Anything else | Search your provider's help for "call forwarding no answer", or send us a message. |
Test it (2 minutes)
- From a different phone, call your shop number.
- Don't answer. After a few rings your Frontbay Line picks up.
- Say you're testing. Within 2 minutes you get the summary by email and in your portal.
Update Google
Most customers find you on Google Maps, so point your Business Profile at your new site:
- Search your shop name on Google while signed in, or open the Google Maps app and tap Business.
- Tap Edit profile → Contact → Website.
- Enter your new address with
https://at the front and save. Google reviews the change before it shows.
Undo anything
Phone: dial the "turn it off" code above (
*73 on Verizon, ##004# on AT&T and T-Mobile), and calls ring only your phone again. Website: put your old DNS records back, or tell us and we'll do it. Nothing is locked in.Stuck on any step? Send us a message in your client portal and we'll do it with you on a quick screen share. Client guide · Terms · Privacy