Privacy

Last updated October 11, 2026. Frontbay is a service of Gerdly.ai (“we”, “us”). Frontbay sells to businesses; this page explains what we collect about shop owners, their customers and visitors, and what we do with it.

What we collect

Shop owners and prospects: what you type into our forms (name, shop name, phone, email, website, services), your messages and files in the client portal, and billing details handled by Stripe (we never see or store card numbers). If we check your website, we read its public pages.
Callers to a shop’s Frontbay Line: the call audio, a transcript, and the details the caller gives (name, number, vehicle, service, timing). Every call opens by saying it is the shop’s AI assistant and that the call is recorded and transcribed by our answering service.
Website visitors of a shop: what they enter in the quote or booking form, including any photos.
Our live demo: your voice is streamed to our AI provider so it can reply. We don’t store demo recordings.
Basic technical data: IP address and browser details in server logs, kept for security and abuse prevention.

How we use it

To provide the service: answer calls and send summaries, deliver quote requests, run the portal, bill, give support, keep the service secure, and meet legal duties. We don’t sell personal information, we don’t share it for others’ advertising, and we don’t use call recordings, transcripts, messages or quote requests to train AI models. We never use voices to identify who is calling (no voiceprints or other biometric identifiers).

Shops’ customer data: we work on the shop’s behalf

For information about a shop’s callers and website visitors, the shop decides what happens with it and we act as its service provider. We process it only to provide the service, keep it confidential, and delete or return it when the shop leaves (see below).

How long we keep it

Call recordings, transcripts and summaries: 90 days, unless the shop asks us to keep them longer or shorter.
Quote and booking requests: while the shop is a client, plus 90 days (up to 4 months after the last payment, the window for card disputes).
Portal messages and files: while the shop is a client, plus 90 days (same exception).
Billing records and your acceptance of our Terms: as long as tax and business law requires (usually 7 years).
Messages from shops that asked about Frontbay but didn’t become clients: 24 months.
Call audio is processed by our voice provider, which deletes it within 30 days.

We delete data automatically once these periods end.

Text messages

If you give us or a shop your mobile number, you may get texts about your request, such as a booking confirmation. Texts are about your request only, never marketing, and are sent between 8am and 8pm your time. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help. We don’t share your mobile number or text-message consent with third parties for their marketing.

Service providers

We use these providers to run Frontbay. Each gets only what it needs to provide its service to us:

Railway: hosting and database
Stripe: payments
Resend: email
Twilio: text messages
xAI: AI phone answering and voice. Its API terms say it doesn’t train on our data without our explicit permission, and it keeps requests for up to 30 days for auditing.
Anthropic: the support assistant in the client portal
Google: website speed checks and business search

We give clients 30 days’ notice before adding a provider that handles their customers’ data.

Security

We use reasonable administrative, technical and physical safeguards: encrypted connections, client passwords stored only as one-way hashes, an email code when a client signs in on a new device, lockouts after wrong passwords, card numbers removed from anything we store, access limited to the people who run Frontbay, and files that are never publicly listed. No system is perfect. If we discover a breach affecting your information, we’ll tell affected clients immediately (and never later than 72 hours for clients’ customer data) and help with any notices the law requires.

Your choices and rights

Ask us to see, correct, export or delete your information, or to stop contacting you, at jason.a.clemente@gmail.com. We’ll respond within 30 days. Some states give residents extra rights; we honor these requests for everyone. If you’re a shop’s customer, we may pass your request to that shop, since the information is theirs.

Children

Frontbay is for businesses and isn’t directed at children under 13. We don’t knowingly collect their information.

Changes

We’ll post changes here and update the date above. If a change materially affects how we use clients’ data, we’ll email clients first.